Shipping policy
Effective date: January 15, 2026
Each Modtrim product is made to order. Production and delivery timelines may vary depending on the product, selected materials and finishes, order size, destination, and carrier availability.
Where We Ship
Modtrim offers free standard shipping within the contiguous United States.
For delivery to Alaska, Hawaii, U.S. territories, or locations outside the contiguous United States, please contact support@modtrim.com before placing your order. Shipping availability and additional charges may vary by destination.
We do not ship to P.O. boxes.
Estimated Delivery Time
The estimated production and delivery timeframe is approximately 8–12 weeks from order confirmation.
This timeframe is an estimate and is not a guaranteed delivery date. Customized specifications, material availability, order changes, holidays, severe weather, carrier delays, and other circumstances outside our reasonable control may affect the timeline.
We will notify you if we become aware of a significant delay affecting your order.
Shipping Charges
Standard shipping is free for orders delivered within the contiguous United States.
Additional charges may apply to Alaska, Hawaii, U.S. territories, remote locations, address changes made after shipment, missed deliveries, redelivery requests, or other special delivery requirements.
Shipping Carriers and Tracking
Orders are generally shipped through UPS, FedEx, or another carrier selected by Modtrim based on the product’s size, weight, and destination.
When tracking information is available, it will be sent to the email address provided with your order. Tracking information may take up to 48 hours to update after a shipping label is created.
A signature may be required for certain deliveries.
Multiple Packages
Your order may arrive in multiple packages or separate shipments. Packages shipped separately may arrive on different days and may have different tracking numbers.
Please confirm that you have received all packages and components before beginning installation.
Delivery Address
Customers are responsible for providing a complete and accurate delivery address, email address, and telephone number.
Contact support@modtrim.com immediately if any information needs to be corrected. Once an order has shipped, an address change may not be possible and may result in additional charges or delivery delays.
Modtrim is not responsible for delays or additional expenses caused by incorrect or incomplete information provided by the customer.
Receiving Your Order
Inspect all packages and products promptly upon delivery.
If a package or product appears damaged:
- Photograph the package before opening it;
- Photograph the shipping label and all visible damage;
- Keep the product and all original packaging; and
- Contact support@modtrim.com within 48 hours of delivery.
Include your name, order number, a description of the issue, and clear photographs or video.
Do not install, alter, repair, discard, or return a damaged product unless Modtrim provides written instructions. Reporting damage directly to the carrier does not replace notifying Modtrim.
Missing or Incorrect Items
Report missing components, incorrect items, or products that materially differ from your confirmed order to support@modtrim.com within 48 hours of delivery.
Please include your order number, a description of the issue, and photographs of the products and packaging.
Installation
Standard shipping does not include assembly, installation, wall mounting, packaging removal, or removal of existing furniture.
Customers are responsible for reviewing the product dimensions and confirming that the delivery location, access points, and installation area are suitable before ordering.
Please review our Installation Guide before installing your product.
Delays Outside Our Control
Modtrim is not responsible for delays caused by carriers, severe weather, natural events, transportation disruptions, material shortages, government actions, labor disruptions, or other circumstances outside our reasonable control.
This does not affect any rights or remedies available under applicable law.
Related Policies
For information concerning delivery damage, incorrect products, cancellations, and refunds, please review our Refund Policy.
Questions
For shipping or delivery questions, contact:
The Modtrim Team
Email: support@modtrim.com
Website: modtrim.com